Faq / Help

Need Help? View our frequently asked questions below!

• Username/Password
• My Profile
• My Photos
• Photo Uploading Requirements
• Searching
• Anonymous Emailing
• Miscellaneous
• Enable cookies
• Membership Information
• Members Subscription Privileges
• Ordering / Payment Issues

If you don't see your answer in the list below, please contact customer care.

• Username/Password
  
  Q: I forgot my username/password. Can you tell me what it is?
  
  A: No problem! Just click Forgot your password at the login area.
      Enter your email address, then your password will be mailed to
      your registered email address within a few minutes.
  
  Q: Login problem
  
  A: Your username and password are not case-sensitive, so
       make sure your typed your username or password correctly.
       If the problem still exists, you may have turned the cookies
       off by accident. Then set cookies of your browser on.
      
  Q: How to reactivate my account which is inactive already?
  
  A: If your profile has been deactivated, you will need to update your profile
      to meet our requirements. This means removing any email addresses,
      aol im contact info or any other in appropriate information that is listed.
      This also includes uploaded photos with contact information inserted.
  
      If its a matter of verifying your email address, just click on the resend
      verify email from the members page to get the confirmation email again.
   
  Q: How do I change my username/password?
  
  A: Just go to Edit My Profile and change it there.
  
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• My Profile
  
  Q: How do I Create a Profile?
  
  A: Creating and posting a profile is free and takes only a few minutes
      to go through the easy steps. Your Profile it as a quick sketch of who
      you are, your lifestyle, and what counts most in a relationship. Our
      questionnaire will highlight your personality traits and interests and
      lets you describe your personality even further in a brief narrative.
    
      Why wait? Create your profile today!
  
  Q: How do I modify my profile?
  
  A: After logging in to your account, click "Edit My Profile", and you will
      be able to change the information you want in your profile.
  
  Q: Where is my favorite list ?
  
  A: Please click "Favorite Profiles" after you log in from the members
      page.
  
  Q: After I updated my profile, it now says deactivated! Why?
  
  A: Once you update any content, or photos in your profile, it requires
      screening to make sure there is no contact information or improper
      content. Once the screening is complete, it will either be set to
      active or declined. If your profile is declined, you will have 60 days
      to correct the content or photos in your profile. Screening usually
      takes up to 1 to 12 hours before it is reviewed.
  
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• My Photos
  
  Q: How do I post a photo?
  
  A: GLO makes it easy for you to post up to 5 photos to your profile. To
      upload a photo directly from your computer, simply go to the members
      area, select "manage My Photos", and follow the instructions.
  
  Q: How long will it take for my photo to appear?
  
  A: Normal posting time for photos is 24-72 hours. Our team must approve
      each photo to maintain the quality of matches available through GLO.
  
  Q: I'm following all the guidelines and still having trouble posting photos.
      Any suggestions?
  
  A: If you followed our Photo Guidelines and still have trouble posting your
      photo, please contact us.
  
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• Photo Uploading Requirements
  
  You may upload up to 5 photos! One main profile photo and 4 additional
  photos. The photos must be *.jpg (Jpeg) format only and there is no size limit
  for your photo as our system will auto shrink you photos for your profile preview
  and when a photo is clicked, the visitor will see your full non-shrunk photo popup
  in a new window.
  
  - No porn, unrelated, copyrighted photos.
  - Real, clear and nice-looking photos will get priority listing.
  - Your photos will be reviewed. Inappropriate photos will result in deactivation.
  
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• Searching
  
  Q: What is Search?
  
  A: Searching allows you to specify the types of member profiles you
      want to see. You can conduct an unlimited number of searches by
      selecting the preferences and characteristics of your desired match.
      Start with zip code, age, and gender. Play around and try a variety
      of searches. You never know where you'll find your perfect match!
  
  Q: Why am I not getting very many matches?
  
  A: Try different variations in your search.
  
  Q: Why am I not getting very many/any responses?
  
  A: Want to increase you chances of getting a response? Post a photo.
      Research shows that profiles with photos are 8 times more like to
      receive a response. When contacting other members, remember to
      tell more about yourself and ask questions. This gives your potential
      match even more reason to write back.
  
      On the more technical side, Many people have more than one email
      address. Make sure you're using your registered e-mail address. If
      you're not receiving any responses at all, you may have a "Spamguard"
      in place that is keeping email from GLO from reaching you. Check with
      your service provider.
  
      If none of these solutions work, please contact us and we'll be happy
      to help.
  
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• Anonymous Emailing
  
  Q: I am a guest. Do I have to become a subscribed member to reply to
      messages sent by others?
  
  A: No. As a guest, you can reply to all messages sent to you by
      hitting "reply" in  your inbox.
  
  Q: I am a guest. Can I initiate sending messages to others?
  
  A: As a guest, you can not initiate sending messages others. To do so,
      you need to become a subscribed member.
  
  Q: How is the email I send to other members anonymous?
  
  A: We respect your privacy and will keep your actual email address
      confidential.  A message is sent to their real email address letting
      them know they have a message waiting for them at GLO.
  
  Q: How can I set up a web-based email account?
  
  A: If you need to establish an email account, there are several Web-based
      services that provide email service free of charge. By establishing a free
      web-based email account and registering it with GLO, you can: Be
      organized by sending all of your GLO notifications to your Web-based
      email inbox rather than having it mixed in with your work or other
      personal correspondence.
  
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• Miscellaneous
  
  Q: Why does the GLO site seem to be slow?
  
  A: If you're having trouble with the speed of our site, it's usually one of
      three things: GLO may be experiencing technical difficulty. We know
      what it's like to be in a hurry to find love, but please try again later. The
      connection on your end may be the cause. Double-check your modem
      settings or connection speed to make sure you're connected at the
      highest possible internet connection rate. The internet itself may be
      experiencing a traffic jam. Try again at another time when the information
      highway may not be so heavily traveled.
  
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• Enable cookies
  
  Q: What should I do if I get the correct username or password, but still have
       trouble  logging in?
  
  A: You may have turned the cookies off by accident. Then please set cookies
       of your browser on.
  
  Q: HOW TO SET COOKIES OF YOUR BROWSER ON?
  
  A: 1.Netscape Navigator 4.x (Windows and Mac):
  
         Click the Edit menu and select Preferences.
         Click on Advanced in the list of topics on the left side of the window.
         The right side of the window should now display a series of checkboxes.
         Find the box labeled Accept all cookies and make sure it is checked.
         Click OK.
  
      2.Microsoft Internet Explorer For Windows Version 5.xx
  
         Click the Tools menu and select Internet Options.
         Click the Security tab at the top of the window.
         The box at the top of the window should read Internet Zone.
         The bottom section of the Security window contains several buttons.
         Click the one marked Custom.
         Scroll down the list of options until you see the Cookies heading.
         In the Allow per-session cookies (not stored), click the Enabled button.
         In the Allow cookies that are stored on your computer, click the Enabled
         button.
         Click OK.
  
      3.Microsoft Internet Explorer For Windows Version 6.xx
  
         Click the Tools menu and select Internet Options.
         Click the Privacy tab at the top of the window.
         Make sure that the slider is set at a level not higher than Medium.
         The bottom of the slider section of the Security window contains several
         buttons. Click the one marked Advanced.
         In the new window under the Cookies section, check the box labeled
         Override automatic cookie handling.
         Now you will see the other settings enabled and can be configured.
         Under the First-party Cookies section, click the Accept button.
         Under the Third-party Cookies section, click the Block button.
         Check the box labeled Always allow session cookies.
         Click OK.
         Click OK.
  
      4.Microsoft Internet Explorer 5.x (Mac)
  
         Click the Edit menu and select Preferences.
         On the left pane, under the Receiving Files section, click Cookies.
         In the right pane, find the pull-down menu next to When receiving cookies
         and select Never ask.
         Click OK.
  
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• Membership Information
  
  Q: How does my membership go?
  
  A: Once you become a subscribed member, your account will be given a
      certain amount of time added so you will have access to all the
      membership features like unlimited contact ability to initiate contacting
      other profiles. Subscription are not auto-renewed, so once your time
      runs out, it will require you to renew the subscription for the amount of
      time you like. Once you have purchased a subscription term, the fee is
      non-refundable.
  
      When you place an order to upgrade your account, you will be sent to
      our main company's website where a GLO payment page is located.
      This is setup for security purposes and to enable our 128 Bit encryption
      to make your payment secure.
  
  Q: How to send the check / money order/cash
  
  A: You can send a bank check / money order by postal mail for a
       subscription term. It takes around a week for it to arrive. Select one
       of the packages:
  
       Pre-Trial Package - $2.00 for 3 days access
       Basic Package - $5.95 for 1 months access
       Silver Package - $17.85 for 3 months access
  
  Make the check out to "BrainScanMedia.com, Inc."
  Then mail the check to the following address (with your username, password,
  and email address):
  
  BrainScanMedia.com, Inc.
  11 Boyce Ave
  Staten Island, NY 10306
  
  We will update your member status once your check has been received. Try
  logging in periodically to see if your account has been updated.
  
  Q: How do I cancel my subscription?
  
  A: Your subscription is a set duration. There will be no rebilling, so let the
       time run out. If you need to remove your account, you may do so and
       your account will be removed including the subscription duration which
       is set in your account.
  
       There are no refunds for the subscriptions.
  
  Q: How can I delete my profile?
  
  A: You can click "Close Account" on the Members page after you login.
  
       Warning! Once your profile is removed, its gone forever till you
       recreate it. If you remove your profile during a subscription and then
       create your profile again you will need to re-order a subscription.
  
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• Members Subscription Privileges
  
  *Unlimited searches and contacts
  *Priority of listing on search results pages
  *Browse the list of newly registered users
  *Faster customer service
  *And many more...
  
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• Ordering / Payment Issues
  
  Q: How come when I enter my credit card info, my card is rejected?
  
  A: There may be a few reasons why your card has been rejected! If a mistake was made, the order error will normally tell you what the problem was or:
  
  1. Make sure you entered your billing address exactly as it appears on your credit card statement.
  2. Make sure you put in the CVV Number which appears on the back of your card or on front depending which card you are using.
  3. Make sure the card is either Visa, MasterCard, or Discover.
  4. Make sure the card has AVS Address Verification Service so we can verify the card.
  
  Q: Do you except Euros?
  
  A: No! We are a US based company which means all payments are to be made in US Dollars.
  
  
  If you have any questions not listed here please contact us, we will be happy to help!